IT 284 Entire Course

This archive IT 284 Entire Course includes following files:

1. IT284 Entire Course A+ Study Guide.doc
2. IT284 Week 1 Assignment – Defining Computer Support.docx
3. IT284 Week 1 CheckPoint 1 – The Customer Service Model.docx
4. IT284 Week 1 CheckPoint 2 – Computer Support Dependencies.docx
5. IT284 Week 2 CheckPoint – Communication Techniques.docx
6. IT284 Week 2 DQ 1.doc
7. IT284 Week 2 DQ 2.doc
8. IT284 Week 3 Assignment – How to Communicate.docx
9. IT284 Week 3 CheckPoint – Using an ARS.docx
10. IT284 Week 4 CheckPoint – Defining the Customer.docx
11. IT284 Week 4 DQ 1.doc
12. IT284 Week 4 DQ 2.doc
13. IT284 Week 5 Assignment – The Needs of Customer and Customer Sup.docx
14. IT284 Week 5 CheckPoint – Operational Differences.docx
15. IT284 Week 6 CheckPoint – Using Technology With Voice.docx
16. IT284 Week 6 DQ 1.doc
17. IT284 Week 6 DQ 2.doc
18. IT284 Week 7 CheckPoint – Phone Etiquette.docx
19. IT284 Week 7 Collaborative Assignment – On and Offsite Support Strategies.docx
20. IT284 Week 8 CheckPoint – Dissecting the Problem.docx
21. IT284 Week 8 DQ 1.doc
22. IT284 Week 8 DQ 2.doc
23. IT284 Week 9 Capstone CheckPoint – Establishing Seamless Support.docx
24. IT284 Week 9 Final Project – Handling Difficult Customers.docx
25. IT284 Week 9 Final Project – Handling Difficult Customers.ppt